There are many agency assessment tools and environmental scans available for gathering information about TIC. Find some in the Assessment & Strategic Planning category on the Resources for Organizations page. This process can be led by an external consultant (with expertise and neutrality that can be helpful) or an internal group. The benefit of having an internal group is that they understand the inner workings of the agency and can be very efficient and effective. However, keep in mind staff capacity. Adding this task to full workloads can be challenging. In addition to a more formal assessment process, information, (e.g., hotspots), can be gathered informally at all-staff meetings, trainings, comment boxes, and surveys. Regardless of how you gather the information, it’s important to incorporate the perspective of staff and stakeholders including persons with lived experience of your service system.