As part of building awareness, all staff benefit from having fundamental knowledge in trauma informed care. Training involving all staff helps form a common language within an organization and demonstrates a commitment to creating a sensitive, safe, and welcoming environment for service recipients and the workforce.
- A broad base of trauma-related knowledge should include the following content:
- The Adverse Childhood Experiences (ACE) study
- The prevalence and impact of trauma on individuals by your agency
- An introduction to the neurobiology of trauma
- Issues of power, oppression, and micro agression especially related to involvement with our organizations and service systems
- Historical, collective, and intergenerational trauma
- Principles and implementation of Trauma Informed Care (TIC)
- The role and benefits of peer support services
- Trauma in the workforce; secondary trauma
- Knowledge can be gained through
- Training (internal or external)
- Webinars and Videos
- Books and discussion groups
- All levels of the organization should receive training and education. This includes reception, billing, management, support staff, volunteers, and direct providers.
- Organizations can build their own internal capacity to provide foundational education and training.
- Frequency and availability of foundational training and education should reflect the needs of the agency – with the following recommendations:
- New employees should receive education in core principles of Trauma Informed Care as part of the hiring and onboarding process.
- Foundational training is updated and offered annually to incorporate the rapidly accumulating information on this topic.
Standards of Practice – Workforce Development